Last time I wrote, I talked about some frustrations I was having with my trainer. I wanted to continue with that topic... so here goes a rant! I apologize in advance for the venting, but I want to see if I can get any feedback.
Unfortunately, this hasn't gotten much better.
Truth: He was getting better and not rescheduling as often, but now he will not make an appointment with us until the morning of the day we want to work out - and all of his other clients have put in their time requests!
For example, if we have a training session on a Monday evening, at the end of the session he will ask us when we can do our next session. We generally say Wednesday evening and find a time that works for the both of us. For this example, let's say 5pm like we did this week. He will reply with "that should work, I will text you for sure." We will not hear from him until Wednesday morning, and by then his schedule is full from 4:00 through 7:00. That might work for other people, but he knows that I like to get my workout in right away after work, with a little give or take with timing... but at the same time I am a mom and my daughter's nighttime routine is extremely important to me.
We have pre-paid for 20 sessions and last night was our 13th. I really wish that he would be committed to us as much as we need him to be... we pay him $39 per 30 minute small group session (2 people instead of just 1). It's not like he is a FREE trainer! He has also cancelled on us last minute to go drinking with his girlfriend and/or go workout with his buddies at a different gym. Basically, I find him quite unprofessional and he isn't living up to my $39 payout!
|This is a picture of my trainer that hangs in our gym - advertising his services.|
Just like I said, he is lacking professionalism. I understand that not everyone can be "right there" with their clients for the entire 30 minutes, but I would like to think that he actually cares about my fitness and health... instead of just collecting his profits.
At this point, I wish that my gym had another trainer I could switch to, but he is the only trainer at the gym, which makes it that much more difficult. Nicole seems to like our trainer - they talk like buddies while we train, but I am at my wits end. What do you all think? Am I over reacting? Should I look for someone new? If so, how?